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Technology and Operations
Proprietary, Reliable Network
Because IDT Global is a business unit of IDT Corporation (NYSE: IDT), our contact centers operate on our own proprietary global telecommunications infrastructure.

Whereas other contact centers are dependent upon the quality and service of an outside provider, IDT Global controls its own network, giving our customers added security, reliability, accountability and cost-savings. Our fully redundant network ensures continuous service and provides seamless and immediate coverage from alternative network channels and routes. More

Call Distribution IncomingCalls SecureWAN
Call Distribution Incoming Calls WAN
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IDT Global Operations
Experience and stability result in reliability and superior service. That is why IDT Global contact center campaigns are staffed with dedicated representatives rather than shared-agents and maintain no less than a 1:10 supervisor-to-agent ratio. Additionally, an On-Site Project Manager will oversee all facets of the campaign, serve as the client’s single point of contact and ensure client satisfaction, as well as the success of the project.

Technology Architecture

Online Reporting

Quality Assurance
Reporting & Analytics

Workforce - Hiring & Training

For more information call 1-888-438-8843 or write to us – TODAY.
   
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