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Reporting and Analytics
IDT Global’s contact center technology offers a host of standard and customized reports and can deliver the data via E-mail or on-line. Among the many reporting parameters our applications can provide are:
  • analysis of each report and report-set for root cause
  • opportunities for call volume reductions
  • ways to increase efficiencies
  • granular and historical data
It also allows you to quickly revise and modify reports, as well as easily produce ad hoc reports.

Online Reporting
IDT Global understands that timely and accurate information is critical to the success of your direct response campaign.

That is why we offer a comprehensive reporting solution featuring real-time Internet reporting of all customer interactions. IDT Global offers companies 24/7 access to customer contact reports, providing critical data that enables them to identify campaign effectiveness and make intelligent campaign decisions. More…
 
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